Frequently Asked Questions

or search frequently asked questions:


How do I turn my electronic cigarette on and off?
Battery not working?
Is your atomizer leaking?
How do I charge my electronic cigarette?
Is the light on your e-cigarette flashing?
How do I refill my atomizer?


What level of nicotine is best for me?
How to vape an e-cigarette?
How do I know it’s time to change a coil?
How long does a load of e-liquid last?


How safe are the batteries?
What to do in case of accidental ingestion of e-liquid?
What should I do if e-liquid comes into contact with the skin?

Delivery & Refund

What courier service do you use?
How do I proceed with a return?


What warranty do the batteries have?
What warranty do atomizers, coils and drip tips have?